FAQs

Questions About Delivery

What is the delivery area?

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Currently, we deliver to the following cities & zip codes: Redwood City, Menlo Park, Palo Alto, Stanford, and Atherton; 94061, 94027, 94025, 94301, 94305, 94306, 94065, 94070.

We are constantly evaluating how to expand the neighborhoods we serve, so if you live outside of our delivery zone, make sure to register your information to stay up to date on our expansions.

What are your delivery hours? Can orders be delivered on weekends?

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Our current delivery window is Monday-Friday between 3 pm-5:30 pm.

Will I be notified when my order is on the way?

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You will receive a text message when you order is on the way.

What number am I in the queue for delivery?

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We are unable to inform you of your place in the queue, but you will be notified once your delivery is in route.

Are orders delivered contact-free?

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Yes, we’ll ring your doorbell and leave the order at your door in an insulated bag during the delivery window.

Do you deliver to condos or apartment buildings?

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Yes, please be sure to provide any necessary drop off instructions during checkout, such as building number, unit number, parking instructions, instructions on the building entrance, etc.

What if I live outside of your delivery zone?

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Unfortunately, at this time, deliveries can only be made in the delivery zone but please register your information to stay up-to-date on when we will be serving new areas.

Will I be charged for delivery?

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Yes, delivery fee is $7, but make sure to keep an eye out for promo discounts on delivery fees.

How do I handle gratuity for the drivers?

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We offer you an opportunity to tip your drivers during the checkout process. Our drivers are hourly employees and welcome your generosity.

Do I need to be home for delivery?

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No, drivers will leave your order at your door in an insulated bag and you will be notified via text message when your order has been delivered. 

The delivery I received was incorrect. What should I do?

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We sincerely apologize for the inconvenience this may have caused you. Please contact customer service and we will resolve the issue as soon as possible: [email protected].

Who do I contact if it’s after 5:30 pm and my order hasn’t been delivered?

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Please contact customer service and they can assist you further: [email protected].

Questions About Food Prep

What kind of preparation is needed before serving my meal?

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Meals are fully prepped and ready to go – just heat and serve. We provide specific heating instructions on our labels and on our website. Please refer to this information, heat your food properly and enjoy!

I have a question regarding the heating instructions; who do I contact?

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We have included heating instructions on the labels and on our website. If you have further questions, please reach out to our customer service team: [email protected].

How long will it take me to prepare the meal?

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We estimate that it will take less than 30 minutes for you to preheat your oven and then add your items to reheat. Specific heating instructions are listed on all packaging, as well as on our website.

How long is my meal good for after delivery? 

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Items on the Dinnerbell menu can be stored in the refrigerator for up to 3 days. 

Are containers oven & microwave safe?

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When heating in the microwave, food items may be left in the original container, but the lid must be removed. 
When heating in the oven, it is recommended that the food be transferred to an oven-safe dish for the best results. 

General Questions

How do I properly dispose of the packaging?

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Containers may be composted after labels are removed, paper bags may be recycled after labels are removed, and delivery bags are reusable and handy for farmers' market trips and picnics.

What do I do with the bag my meal was delivered in?

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Meals are delivered in reusable, insulated bags. Bags can be reused for grocery shopping or trips to keep food fresh.

Where are the meals prepared?

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Meals are prepared at a local catering facility called CateredToo. Proud members of the community, CateredToo has been serving Silicon Valley since 1992, run by Eric Barnachea who has 30 years of professional culinary experience in the Bay Area. CateredToo’s incredible team works hard to provide exceptional cuisine and support the local community.

Are safety precautions being taken in regards to COVID-19?

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All cooks and staff wear masks in the facility and adhere to the utmost and most current COVID-19 regulations and safety precautions. Proper hand washing, cooling, and safe packaging procedures are strictly upheld. Our food drop off is also fully “no contact” to ensure the health and safety of our customers.

How can my organization partner with Dinnerbell?

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We are always open to partnerships to give back to the community. Please reference our partnership page for further information.

Who do I contact if I have any other questions?

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Please contact customer service and they can assist you further: [email protected].
Customer service hours: Monday-Friday 9 am-12pm and 1 pm-6pm PST.

Menu Information & Sourcing

I have a food allergy, how do I know if my meal is free of allergens (gluten, dairy, nuts, etc.)?

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The menu notes which items are gluten free (GF), vegetarian (veg) or vegan (vegan). Each item also includes a list of ingredients. It should also be noted that our food is produced in a facility that handles nuts and shellfish.

How many people will each item serve?

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Meals deals serve 2-3 people, as do the mix and match mains, sides and desserts. Only children’s menu items are individual servings.

Does each meal include an ingredients list? Who do I contact if I have more questions?

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Ingredients can be found on the menu page of our website when you click into each item. Please contact customer service if you have further questions: [email protected].

Where is the food sourced from?

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We work with local purveyors to source all product.

Questions About Ordering

How far in advance can I place an order?

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Orders can be placed up to 2 weeks in advance.

When do I need to order by?

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Order by 12:00 am PST for next day delivery. For example, order by midnight on Sunday for delivery Monday 3-5:30 pm.

Will I be notified when my order is confirmed?

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Yes, you will receive a confirmation email with an order number upon placing your order.  

If you did not receive, you may try to submit a new order and once you click place order, you should immediately receive an order number. Should you have any questions or issues, please contact customer service: [email protected].

I can’t pick a time outside of 3 pm-5:30 pm. What do I do?

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At this time, deliveries are only fulfilled between one delivery window, 3 pm-5:30 pm. Meals are delivered in an insulated bag and should remain safe for several hours at your door.

Is a subscription plan required to order?

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Dinnerbell does not require a subscription to order.

I am interested in Dinnerbell, but unable to order because I live outside of the delivery radius.

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Please register your email and zip code to be the first to hear when Dinnerbell will be serving your area.

How do I make changes to my order once it has been placed, such as changing an item or the delivery date?

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Unfortunately, once an order has been placed, it cannot be modified. However,  you can contact customer service: [email protected] to cancel your order for a full refund. You can then submit a new order with any desired changes (as long as delivery is not expected for the same day). 

Can an order be cancelled?

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If your order is being fulfilled today, unfortunately, you are unable to cancel; however, items on the Dinnerbell menu can be stored in the refrigerator for up to 3 days so you can enjoy them at a later time. 
If your order is for a future delivery date, you may cancel it by contacting customer service directly and they will assist you with the refund process: [email protected].

What should I do if I’m having trouble placing an order?

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Please contact customer service so we can help troubleshoot your experience: [email protected].

I have a promo code but it’s not working at checkout.

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With $ off promos, your order subtotal must be at least 1 cent greater than the value of the promo offer itself for the promo code to work (ex: your order subtotal must be at least $20.01 for a $20 off promo code to work).

If you’re experiencing issues, please also check the expiration date of the promo code, as it may be expired. 

If you’re still unable to activate the promo code and you’ve reviewed the aforementioned conditions, please contact customer service: [email protected].

Questions About Dinnerbell App

Does Dinnerbell have an app?

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Yes, please visit the App Store or Google Play Store to download.

Is the app free to download?

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Yes, the app is free to download.

Can orders be placed on the app?

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Yes, orders can be placed on the app.

Questions About Referral

Is there a referral bonus for sharing a link or code with friends and family?

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Additional Questions

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Thank you for your interest in Dinnerbell.
Please share your email to stay up to date with our grand opening.
We look forward to serving you!

Available in: Menlo Park, East Menlo Park, Palo Alto, East Palo Alto, Atherton, Redwood City, and Stanford.

Thank you! Your submission has been received!
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Thank you for your interest in Dinnerbell.
Please share your email to stay up to date with our grand opening.
We look forward to serving you!

Available in: Menlo Park, East Menlo Park, Palo Alto, East Palo Alto, Atherton, Redwood City, and Stanford.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.