Questions About Delivery
What is the delivery area?
Currently, we deliver to the following cities & zip codes: Menlo Park, Palo Alto, East Palo Alto, Atherton, Redwood City, Emerald Hills, Redwood Shores, Mountain View, and Stanford; 94025, 94027, 94035, 94043, 94061, 94062, 94065, 94070, 94301, 94303, 94305, 94306.
We are constantly evaluating how to expand the neighborhoods we serve. If you live outside of our delivery zone, please register your information to help us determine where to expand and to receive the latest news and information.
What are your delivery hours? Can orders be delivered on weekends?
Our current delivery window is Monday-Friday between 3 pm-5:30 pm.
Will I be notified when my order is on the way?
You will receive a text message when your order is on the way.
What number am I in the queue for delivery?
We are unable to inform you of your place in the queue, but you will be notified once your delivery is in route.
Are orders delivered contact-free?
Yes, we’ll ring your doorbell and leave the order at your door in an insulated bag with ice pack during the delivery window.
Do you deliver to condos or apartment buildings?
Yes, please be sure to provide any necessary drop off instructions during checkout, such as building number, unit number, parking instructions, instructions on the building entrance, etc.
What if I live outside of your delivery zone?
Unfortunately, at this time, deliveries can only be made in the delivery zone. Please register your information to stay up-to-date on when we will be serving new areas.
Will I be charged for delivery?
Yes, delivery fee is $7, but make sure to keep an eye out for promo discounts on delivery fees.
How do I handle gratuity for the drivers?
We offer you an opportunity to tip your drivers during the checkout process. Our drivers are hourly employees and welcome your generosity.
Do I need to be home for delivery?
No, drivers will leave your order at your door in an insulated bag with an ice pack, and you will be notified via text message when your order has been delivered.
The delivery I received was incorrect. What should I do?
We sincerely apologize for the inconvenience this may have caused you. Please contact customer service and we will resolve the issue as soon as possible: [email protected].
Who do I contact if it’s after 5:30 pm and my order hasn’t been delivered?
Please contact customer service and they can assist you further: [email protected].
Questions About Food Prep
What kind of preparation is needed before serving my meal?
Meals are fully prepped and ready to go – just heat and serve. We provide specific heating instructions on our labels and on our website. Please refer to this information, heat your food properly and enjoy!
I have a question regarding the heating instructions; who do I contact?
We have included heating instructions on the labels and on our website. If you have further questions, please reach out to our customer service team: [email protected].
How long will it take me to prepare the meal?
Heating items in the microwave will take approximately 5 minutes or less, and warming dishes in the oven will require no more than 30 minutes (including preheat and reheat). Specific heating instructions are listed on all packaging, as well as on our website.
How long is my meal good for after delivery?
Items on the Dinnerbell menu can be stored in the refrigerator for up to 3 days.
Are containers oven & microwave safe?
When heating in the microwave, food items may be left in the original container, but the lid must be removed.
When heating in the oven, it is recommended that the food be transferred to an oven-safe dish for the best results.
General Questions
Where are the meals prepared?
Meals are prepared at a local catering facility called CateredToo. Proud members of the community, CateredToo has been serving Silicon Valley since 1992, run by Eric Barnachea who has 30 years of professional culinary experience in the Bay Area. CateredToo’s incredible team works hard to provide exceptional cuisine and support the local community. Learn more about the CateredToo team here. CateredToo is a Green Certified company in the county of San Mateo.
Are safety precautions being taken in regards to COVID-19?
All cooks and staff wear masks in the facility and adhere to the utmost and most current COVID-19 regulations and safety precautions. Proper hand washing, cooling, and safe packaging procedures are strictly upheld. Our food drop off is also fully “no contact” to ensure the health and safety of our customers.
How can my organization partner with Dinnerbell?
We are always open to partnerships to give back to the community. Please reference our partnership page for further information.
Who do I contact if I have any other questions?
Please contact customer service and they can assist you further: [email protected].
Customer service hours: Monday-Friday 9 am-12pm and 1 pm-6pm PST.
Menu Information & Sourcing
I have a food allergy, how do I know if my meal is free of allergens (gluten, dairy, nuts, etc.)?
The menu notes which items are gluten free (GF), vegetarian (veg) or vegan (vegan). Each item also includes a list of ingredients. It should also be noted that our food is produced in a facility that handles nuts and shellfish.
How many people will each item serve?
Meals deals serve 2-3 people, as do the mix and match mains, sides and desserts. Only children’s menu items are individual servings.
Does each meal include an ingredients list? Who do I contact if I have more questions?
Ingredients can be found on our website. Please contact customer service if you have further questions: [email protected].
Where is the food sourced from?
We are fortunate to be based in the Bay Area and have access to many great local producers. We source from them as much as possible to provide you with the freshest seasonal ingredients.
Questions About Ordering
How far in advance can I place an order?
Orders can be placed up to 2 weeks in advance.
When do I need to order by?
Order by midnight for next day delivery. For example, order by midnight on Sunday for delivery Monday 3-5:30 pm.
Will I be notified when my order is confirmed?
Yes, you will receive a confirmation email with an order number upon placing your order.
If you did not receive a confirmation email, please submit a new order. Once you click “Place Order” you should immediately receive an order confirmation email with an order number and your order details. Should you have any questions or issues, please contact customer service: [email protected].
I can’t pick a time outside of 3 pm-5:30 pm. What do I do?
At this time, we only offer one delivery window of 3 pm-5:30 pm. Meals are delivered in an insulated bag with an ice pack and should remain safe for several hours.
Is a subscription plan required to order?
Dinnerbell does not require a subscription to order.
I am interested in Dinnerbell, but unable to order because I live outside of the delivery radius.
Please register your email and zip code to be the first to hear when Dinnerbell will be serving your area.
How do I make changes to my order once it has been placed, such as changing an item or the delivery date?
Unfortunately, once an order has been placed, it cannot be modified. However, you can contact customer service at [email protected] before 6 pm the day before your scheduled delivery for a full refund. You can then submit a new order with the desired changes. If it is after 6pm the day before, we will not be able to issue a refund but may be able to prevent your order from being delivered and being left on your doorstep. Please contact customer support to request this accommodation: [email protected].
Can an order be cancelled?
Orders may be cancelled up to 6 pm the day before delivery for a full refund. Please contact customer service at [email protected] for assistance. If it is after 6 pm the day before, we will not be able to issue a refund but may be able to prevent your order from being delivered and being left on your doorstep. Please contact customer support to request this accommodation: [email protected].
What should I do if I’m having trouble placing an order?
Please contact customer service so we can help troubleshoot your experience: [email protected].
I have a promo code but it’s not working at checkout.
If you’re experiencing issues, please check the expiration date of the promo code, as it may be expired. If you’re still unable to activate the promo code, please contact customer service: [email protected].
Questions About Dinnerbell App
Does Dinnerbell have an app?
Yes, please visit the App Store or Google Play Store to download.
Is the app free to download?
Yes, the app is free to download.
Can orders be placed on the app?
Yes, orders can be placed on the app.
Questions About Referral
Is there a referral bonus for sharing a link or code with friends and family?
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Packaging Reuse Program
Once I've received my order, what do I then do with the packaging?
Once sealing stickers are removed, the container bottoms, lids, and paper wrappings (bread products) are compostable. All paper bags are recyclable as well. However, please refer to your city’s recycling and composting guidelines to abide by city standards.
The Dinnerbell insulated bags and ice packs will be collected and then sanitized by our partner, Dispatch Goods, to be reused for future orders. Be on the lookout for email communication upon placing an order with further details and instructions.
What items will be collected?
Dinnerbell bags and ice packs.
How do I know when my items will be collected?
Items will be collected when your next Dinnerbell order is delivered.
Where do I put my items for collection? What if I have specific pickup location details?
Please place the ice pack inside your Dinnerbell bag and then place them on your doorstep by 3pm on collection day. If you included special delivery instructions during checkout, please place the items in the same location.
What if I forget to put my items out?
Please hold onto them and place them out for collection during your next Dinnerbell delivery.
